We were backing up one database and creating a new one, it gives the usual "May take up to 2 hours" but now it has been taking more than 20 hours!!
I tried the online chat support but it threw me out mid-chat.
If it was a linux server I could have ssh'd in and restarted the process or so, but I cannot seem to find any way to fix this...whatever this is...
Welcome to the community!
Sorry to hear about the trouble you're running into with your database backup. Sounds like your chat session may have been interrupted. Where you able to get through to our hosting team?
Since this is an account specific issue, our live support via phone or chat would need to look into what's causing the delay with the backup.