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DNS text record not found

I am putting my customer service on freshdesk platform. Then I try to set my custom domain as the freshdesk console domain.

 

Example: 

freshdesk gave me console link: mycompany.freshdesk.com

I need to make customer visit support.mycompany.com can access the freshdesk console.

(It's not domain redirect)

 

Freshdesk asked me to setup CNAME and TXT records, so they can authenticate my custom domain.

I had no issue with CNAME, it's successfully set up.

For TXT record, they asked me to "Create a TXT record to point fdkey.<custom-support-domain> to xxxxxxxxxxxxxxxxxxxxx (it's authentication code) " But freskdesk keeps saying my TXT records cannot be detected.

 

Here is what they say:

"​I understand your concern but the Tool that we are using to check if the TXT record is added is a Global one and not something built by us. 

Only for the TXT record, I can see that the value is not added. https://mxtoolbox.com/SuperTool.aspx"
 
Why I added the TXT records for sure, but they cannot detect it?
1 REPLY 1
Moderator
Moderator
Solution

Re: DNS text record not found

Hi @wejiale21,

 

Welcome to the Community!

Make sure that after saving the changes on your GoDaddy DNS Manager, you allow enough time for the DNS change to propagate (24-48 hours). If they still can't see it, you may want to call and have our support team check the TLD/domain. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support