Edit DNS Record

[Smith88]

I have a domain name that has a custom mx record.

It has stopped working, mail gets rejected now with the error:

```

The response was:

DNS Error: 14320724 DNS type 'mx' lookup of <myprivatedomaincom> responded with code NXDOMAIN Domain name not found: <myprivatedomain.com>

```

When I view my DNS settings the MX record is in there but with a  (Priority: 0) setting.

There doesn't seem to be any way to edit/add the DNS records as per the support pages: https://uk.godaddy.com/help/delete-dns-records-19210?

Does (Priority: 0) mean it is now disabled?

How to I edit this setting?

Thanks

[PL281]

@Smith88 

What is your actual domain so we can see the actual DNS and see what MX record is being reported. You should be able to edit that record assuming it is being reported - 

This seems like the domain isn't being reported at all by the DNS server

[Smith88]

@PL281 The domain is ask-bo.co.uk

[PL281 · Accepted solution]

@Smith88 

From doing this WHOIS lookup - the registration has been suspended and therefore not accessible any more https://www.nominet.uk/whois/?query=ask-bo.co.uk#whois-results

Article from November 2019 about Suspended Domains - https://www.nominet.uk/over-28000-domains-suspended-as-law-enforcement-and-industry-keep-uk-safe/

Based on some lookups I've done you should have received some emails from Nominet about confirming information in the WHOIS and if they weren't replied to that is why it would have been suspended.  I would reach out to their Dispute Resolution group to see if you can get more information https://www.nominet.uk/contact-us/

[Smith88]

Thanks the country was set to Afghanistan, I've updated it and it seems to be working now.