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Open file dialogue when using webmail?

Does anybody else have an issue with GoDaddy web-mail on secureserver.net , where when ever you compose a new email, it launches an "open file" dialogue box?

4 REPLIES 4
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Re: Open file dialogue when using webmail?

This is driving me crazy.  I've hunted through settings and can't make it stop....

Re: Open file dialogue when using webmail?

Yes I do and cant find whats causing it. Did you find a soultion

Re: Open file dialogue when using webmail?

Yes I am getting the same thing. Any solutions?
Community Manager
Community Manager
Solution

Re: Open file dialogue when using webmail?

Hi @sforssell. Thanks for being part of GoDaddy Community! Do you have the option to use the pop-up compose window chosen by chance? It could be that your browser is interpreting the pop-up as a file download somehow. If so, I'd recommend turning this option off to see if that helps. The process to change the setting depends on which view you're in. 

 

Updated view

Options (gear icon)> More options > uncheck "Always open composer in a separate window" > click Save

 

Classic view

Settings > Display settings > Composing tab > uncheck "Use Pop-up Compose" > click OK

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.