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API Key Management

Hi Guys

I am having issues with the API Key Management and using a program called Cerify SSL/TLS

I'm testing adding certs to Domains and I have hit a snag which I can't explain other then it's not working with

I own .com's and when I run the app it will issue Certs for the .com

I have tried it with two Domains and both get rejected with the following error

Access_Denied user is not allowed access

Again this is only happening with .....
Is there something I am missing??