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Can't renew my SSL Certificate

Hi, my domain www.mynacomms.com has had an SSL certificate from 12/20/2018 to 12/20/2020, but has since expired. I wish to renew it, but there is no option to do that on my product page.

 

In fact, there is no mention of SSL Certificates on my product page at all. Ownership of mynacomms.com and mynacomms.ca was transferred to me earlier in September, so I'm not sure if this renewal authority maybe didn't get transferred as well?  

1 ACCEPTED SOLUTION
PL281
Super User II

@Mynabird604 

I'm assuming you mean that domains were transferred from another GoDaddy account.

When that occurs - only the domain names transfer - other products (like SSL Certificates) do not.

 

You will just need to purchase a new certificate and install it on the server.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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1 REPLY 1
PL281
Super User II

@Mynabird604 

I'm assuming you mean that domains were transferred from another GoDaddy account.

When that occurs - only the domain names transfer - other products (like SSL Certificates) do not.

 

You will just need to purchase a new certificate and install it on the server.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post