Hi we just went through the process of renewing our EV cert, and it has been approved. However there is no option to submit our CSR, only a download cert option. I downloaded it, and tried to install it, but IIS8 says it has no private key.
My understanding of renewing the certs is I have to submit a CSR for the cert, from the host, so the host has the private key.
The only viable option I can see is that I need to rekey the cert, is this what I need to do?
If I rekey it, due to it being an extended validation cert, do we have to go through the whole approval process again (with the phone call to the domain owner)?
We just did that. I hope we do not do this again because coordinating this over time zones took a long time.
Thank you for posting. You don't have to go through the request process again to rekey. That may be the best option in this situation. If that doesn't work out for you, reach out to our support team so they can have a look.