The service I have received from goDaddy is absolutely shocking. I would not recommend this company to anyone. I was sold a security package which I have now been told didn’t actually offer any security. So my website was hacked! Since it has been hacked, I have suffered multiple hosting errors 502. And since it has been “repaired” by the godaddy team I have now lost all webpages, booking systems and content on my site, it now only appears as coding. This has now being going on 6 days!! I am loosing a massive amount of business because of this. Godaddy team each time I speak to them, I have to explain the problem again each time, they tell me it’s fixed and hang up and yet again the same problem occurs. I have spent at least 7 hours on the phone to them in total.
1) What type of website do you have - WordPress, HTML, some other platform?
2) What type of server are you on cPanel, Managed WordPress, VPS - hosted elsewhere?
3) Have you been doing any sort of external backups of your site? - The security service does a backup of files they are modifying as part of the fix but not backing up the site itself on a regular basis
4) Assuming it is WordPress had you been updating plugins on a regular basis
I can tell you generally speaking these sort of "repairs" are a manual process and GoDaddy employees are working from home so that could delay things.
Also if you could share your domain name.
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