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After 15 years cpanel email stopped working!

Last week, my email account on my hosted website stopped working -- after almost 15 years on GoDaddy.  When I say stopped, I mean my Apple Mail app just stopped accessing the account, and after a dozed attempted resets -- it still won't access it -- but the app still accesses my other email sites, so it would not seem to be an Apple/Mail problem.  I have tried to talk with help, but can't seem to reach any tech person in the Hosting area or especially in the hosting/cpanel email area.  Every time I call the 480+help number (and wait 30+ minutes), I get someone in another area, and all they can do is send me back to the same number.  Any suggestions about how to reach someone in the right area?

Super User II Super User II
Super User II

I know it seems like lame advice but the best way to get to the GoDaddy support team you need is to listen to and pick the appropriate prompts @GCDavis. Sounds like this isn't a cPanel thing though? The first thing I wondered was if it was a issue of security? It goes without saying but please use the secure protocols and ports for sending and retrieving email. Other than that I can't really offer more but I hope that helps?


...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head