I bought a package this week which included my domain and hosting for one year. I used the website builder to build my site and the site was active until yesterday. The site is now down and I can't log into cPanel as I do not have a login yet. I have tried to activate my hosting via my go daddy account but when I click on manage hosting it says an error occurred and does not load the page. Can you please advise how I can activate my housting that I gave paid for.
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Thanks for your reply. I have removed the website builder however I am still having the same problem. When I click manage hosting I get a page stating an unexpected error occurred.
Can you you please advise how I can rectify this to get my hosting up and running?
Hi @simonex. Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, you'll want to try to connect with support.