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cpanel login session has expired immediate after login

Hi I am getting following error each time I try to launch cpanel @ godaddy for my web side

 

a2plvpnl8699.prod.ias2.secureserver.net.2083 says 

your login session has expired

click "OK" to log in again

click "Cancel" to stay on the page

 

kindly suggest as i am unable to work on my project.

 

thanks

6 REPLIES 6
Moderator
Moderator

Re: cpanel login session has expired immediate after login

Hello @devender, if you're still seeing this error, can you try to test the login from a different browser to see if that works for you?  If you're getting the error across multiple browsers, please give our live support teams a call so we can investigate this further with you.  ^M 

Re: cpanel login session has expired immediate after login

I am facing this problem whenever I am changing the wifi connection with one particular ISP.

 

I am able to login to godaddy with mentioned isp connection however whenever I launch cpanel...it is giving message..."your ip has changed pls log in again".

 

thanks

devender

 

Re: cpanel login session has expired immediate after login

I am facing this problem whenever I am changing the wifi connection with one particular ISP.

 

I am able to login to godaddy with mentioned isp connection however whenever I launch cpanel...it is giving message..."your ip has changed pls log in again".

 

thanks

devender

Moderator
Moderator

Re: cpanel login session has expired immediate after login

Hello @devender, that is an error that can occur when using multiple connections to access the same account within a specific time frame.  In order to get this sorted out so that you can log in again, please give our live support teams a call.  We'll need to validate your account security information, review your hosting products, and get that error resolved.  Thank you!

 

MPC

Re: cpanel login session has expired immediate after login

  yes I am faceing that problem too I don,t know how to solve it..

Employee
Employee
Solution

Re: cpanel login session has expired immediate after login


@devenderwrote:

@hi I am getting following error each time I try to launch cpanel @ godaddy for my web side

 

a2plvpnl8699.prod.ias2.secureserver.net.2083 says 

your login session has expired

click "OK" to log in again

click "Cancel" to stay on the page

 

kindly suggest as i am unable to work on my project.

 

thanks


@devender

@smartfox


To resolve issues related to:

your login session has expired
click "OK" to log in again
click "Cancel" to stay on the page
or "Your ip address has changed"
Answer
Things to check to resolve in least common to most common order:
1. The date on your computer is set incorrectly (causing the session to expire)
2. Having a setting or plugin that blocks third party cookies aggressively (things like anti-virus software)
3.Your browser is not set to accept cookies (browser settings)
4.You have some sort of proxy service/ firewall configured (service like sucuri/ cloudflare services might need to be bypassed.)
5.Your IP is dynamically changing (typically office network set up/ short ip leases to modem/router)
In that situation the message will be ("Your ip address has changed")
These are the most common things that i have checked that have resolved this issue.
This may or may not resolve the specific issue, but if after troubleshooting it hasnt resolved the problem on a case by case basis
you may be best served by calling or chatting with our care teams.

Best regards,

Michael A. - GoDaddy | Employee
24/7 support available at x.co/247support