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Website Security and Backups Help

Remove malware from my site

If Website Security detects compromises or vulnerabilities, it will alert you via email that there is a problem. Once you have been notified that you have malware, you will need to submit a malware removal request.

  1. Go to your GoDaddy product page.
  2. Under Website Security and Backups, next to the Website Security account you want to cleanup, click Manage.
  3. Click Cleanup Now.
    Cleanup Now

  4. If your site is hosted with GoDaddy, select the domain name that Website Security is covering, and what you're having trouble with, then click Submit Request.

    Note: An FTP user will be created within your hosting begining with "SEC_". Do not remove this user as it is how Website Security will access your files to clean them. Once the malware removal has completed the user will automatically be deleted.

  5. If your site is hosted elsewhere, you will need to fill out your FTP details, including your FTP host, port, username, and password.

Our Website Security team will begin the malware removal process, and notify you via email when it is complete.

Note: If you don't find an option in the dropdown list that properly defines the issue in question, please create a Website Security support ticket by going to Cleanup > Product Support > New Ticket.

More info

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