SiteLock Help

What is SiteLock 911?

If your site is infected with malware, you'll want it cleaned, and fast. SiteLock 911 is an automated one-time malware cleanup service that removes most malware infections from your domain or website automatically within hours. This includes pharmaceutical hacks, redirect hacks, backdoor file hacks, Trojan viruses, and many more.

Benefits of SiteLock 911

SiteLock 911 includes the following:

  • Starts scanning within 30 minutes of setup
  • Most websites are cleaned within 1 to 2 hours
  • Includes one manual clean (if the automated scan doesn't remove the malware)
  • Remains active for 7 days after purchase
  • No website size limitations
  • Email notification upon scan completion

Next steps

More info

There are two scenarios where SiteLock 911 won't be able to automatically clean your site:

  • the issue is a defacement hack
  • the malware hasn't been seen before

In the case where SiteLock 911 doesn’t remove an issue because of the above reasons, please call SiteLock directly to request a manual removal at (844) 303-1504 or (480) 418-3653.


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